Travokash Private Limited (“Travokash”, “Company”, “we”, “us” or “our”) respects the privacy of individuals who visit, access or use our website, services, applications, communication channels and travel-related services.

This Privacy Policy explains how Travokash may collect, use, disclose, store, process and protect personal information and digital personal data in connection with:

• Our website and online platforms
• Travel enquiries and bookings
• Domestic and international tour packages
• Flights and hotel bookings
• India inbound tourism
• Medical tourism facilitation
• Visa assistance
• Travel finance and Easy EMI services
• Customer support
• WhatsApp, email, telephone and other communication channels
• Marketing and promotional communications

By using our website or submitting information to us, you acknowledge that you have read this Privacy Policy.

2. Information We May Collect

Depending on the service requested, Travokash may collect information such as:

A. Identity Information

• Full name
• Date of birth
• Gender, where required for booking
• Nationality
• Passport details
• Visa-related information
• Government-issued identification information where legitimately required

B. Contact Information

• Mobile number
• Email address
• Residential/contact address
• Emergency contact information
• WhatsApp number

C. Travel Information

• Travel dates
• Destination
• Passenger details
• Flight information
• Hotel requirements
• Package preferences
• Visa requirements
• Travel history where relevant to the requested service

D. Payment Information

Depending on the payment method, we may process information relating to:

• Transaction amount
• Payment status
• Transaction/reference number
• Payment method
• Bank/payment gateway information
• Card/EMI transaction information where provided through the relevant payment channel

Travokash generally does not need to directly store complete card numbers, CVV or banking credentials when payment is processed through an authorised payment gateway or financing partner.

Customers should not send passwords, PINs, OTPs or CVV numbers to Travokash through email, WhatsApp or other communication channels.

E. Medical Tourism Information

Where a customer specifically requests medical tourism facilitation, information may include relevant medical documents or information voluntarily provided for the purpose of:

• Hospital coordination
• Doctor/department coordination
• Treatment enquiry
• Medical appointment coordination
• Treatment estimates
• Visa/support documentation
• Travel arrangements

Medical information is sensitive in nature and should only be shared where reasonably necessary for the requested service.

Travokash acts as a travel/medical-tourism facilitator or coordinator and does not independently provide medical diagnosis or treatment.

3. Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Approximate usage information
• Date and time of access
• Referring website
• Cookies and similar technologies

This information may be used for website operation, security, analytics, troubleshooting and improving our services.

4. How We Use Personal Information

Travokash may use personal information for legitimate and disclosed purposes including:

1. Processing travel enquiries.
2. Preparing quotations.
3. Creating and managing bookings.
4. Issuing tickets and travel documents.
5. Making hotel reservations.
6. Arranging holiday packages.
7. Providing visa assistance.
8. Coordinating India inbound tourism services.
9. Facilitating medical tourism enquiries.
10. Processing payments.
11. Facilitating eligible EMI/financing options.
12. Communicating with customers.
13. Providing customer support.
14. Handling cancellations, amendments and refunds.
15. Preventing fraud and unauthorised transactions.
16. Maintaining business and transaction records.
17. Complying with legal and regulatory requirements.
18. Improving our website and services.
19. Sending service-related communications.
20. Sending promotional communications where permitted and appropriately consented to.

Personal data should be processed for specified and legitimate purposes and, where consent is relied upon, consent is required to meet the applicable legal requirements. The DPDP Act also provides for withdrawal of consent where consent is the basis of processing.

5. Travel Service Providers

To provide the requested service, Travokash may share relevant information with appropriate third parties, including:

• Airlines
• Hotels
• Resorts
• Tour operators
• Destination management companies
• Transport providers
• Cruise operators
• Visa/application service providers
• Travel insurance providers
• Payment gateways
• Banks
• EMI/financing providers
• Technology/service providers
• Medical institutions and healthcare service providers where specifically requested for medical tourism
• Government authorities or authorised agencies where legally required

Only information reasonably required for the relevant service should be shared.

6. EMI & Financing Information

Travokash may facilitate travel financing through applicable banks, NBFCs, card issuers, EMI providers or other financial/payment partners.

Where a customer chooses an EMI or financing option, relevant information may be shared with the applicable financing/payment partner for:

• Eligibility assessment
• KYC or verification
• Credit/finance processing
• Transaction processing
• EMI servicing
• Settlement
• Fraud prevention
• Regulatory compliance

Approval of financing, interest rate, tenure, processing fees, credit limit and other financing terms are determined by the respective financing/payment partner.

Travokash does not guarantee approval of any financing facility.

7. Medical Tourism Information

Where medical tourism services are requested, Travokash may share relevant documents or information with selected hospitals, doctors, healthcare institutions, medical coordinators or other service providers for the specific purpose requested by the customer.

Travokash does not independently determine:

• Medical diagnosis
• Medical treatment
• Medical suitability
• Clinical outcomes
• Doctor's treatment decisions

Medical decisions remain with the relevant healthcare professionals and institutions.

8. Cookies

Travokash may use cookies and similar technologies for:

• Website functionality
• Security
• Analytics
• Performance monitoring
• User preferences
• Marketing, where applicable

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect some website functionality.

9. Marketing Communications

Travokash may communicate with customers regarding:

• Offers
• Travel packages
• EMI options
• New services
• Destinations
• Promotional campaigns

Where required, marketing communications will be subject to applicable consent and communication requirements.

You may request to stop promotional communications by using the available unsubscribe mechanism or by contacting us.

Important: Opting out of marketing communications does not necessarily stop essential service communications relating to an existing booking, payment, cancellation, refund, visa application or other transaction.

10. Data Sharing & Disclosure

Travokash does not intend to sell personal information as a standalone commercial product.

Information may nevertheless be disclosed where reasonably necessary for:

• Providing the requested service
• Completing a transaction
• Processing payments
• Providing financing
• Booking travel services
• Medical tourism coordination
• Visa processing
• Customer support
• Fraud prevention
• Legal compliance
• Government or regulatory requirements
• Protection of Travokash's legal rights
• Protection of customers or other persons
• Corporate restructuring, merger, acquisition or transfer of business, subject to applicable law

11. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

Examples may include airline, hotel, payment, financing, visa, insurance, hospital or other third-party platforms.

Travokash is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the applicable third-party privacy policies before submitting information to those platforms.

12. Data Security

Travokash takes reasonable measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Security measures may include:

• Access controls
• Authentication mechanisms
• Restricted employee access
• Secure communication technologies where applicable
• Vendor/security controls
• Internal procedures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, customers should avoid sending confidential credentials such as passwords, OTPs, PINs or CVVs through ordinary email, WhatsApp or unsecured communication channels.

13. Data Retention

Travokash may retain personal information for as long as reasonably necessary for:

• Providing the requested services
• Maintaining booking and transaction records
• Handling refunds/cancellations
• Accounting and taxation
• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention
• Establishing or defending legal claims
• Legitimate business purposes

When information is no longer required for a legitimate purpose or legal obligation, Travokash may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

14. Customer Rights

Subject to applicable law and its applicable commencement/enforcement framework, individuals may have rights relating to their personal data, including rights concerning:

• Access to information about processing
• Correction/update of inaccurate information
• Withdrawal of consent where consent is the basis of processing
• Grievance/complaint mechanisms
• Erasure where applicable
• Other rights provided under applicable data-protection law

The DPDP Act expressly provides for withdrawal of consent where consent is the basis of processing and requires a mechanism for exercising relevant rights.

Requests should be sent to:

Email: hello@travokash.com
Phone: 8076016565

Travokash may request reasonable information to verify the identity of the person making a data-related request.

15. Children's Data

Our services are primarily intended for adults and persons legally capable of entering into applicable transactions.

Where information relating to a child is required for travel, booking or another legitimate service, it should ordinarily be provided by or through the child's parent, guardian or other legally authorised person.

Travokash will handle such information in accordance with applicable law.

16. International Data Transfers

Travel services may inherently involve international service providers and destinations.

Accordingly, relevant customer information may need to be shared with service providers located outside India where necessary to provide the requested international travel, visa, hotel, airline, insurance, medical tourism or other service.

Such processing will be subject to applicable contractual, legal and regulatory requirements.

17. Fraud & Security

Travokash may process relevant information to detect, prevent and investigate:

• Fraudulent bookings
• Payment fraud
• Identity misuse
• Unauthorised transactions
• Cybersecurity incidents
• Abuse of website services
• Other unlawful activity

Information may be disclosed to banks, payment providers, law-enforcement authorities or other relevant parties where legally permitted or required.

18. Data Breach

In the event of a personal-data security incident, Travokash will take appropriate steps as required under applicable law, including applicable notification, mitigation and cooperation requirements.

The DPDP framework contains obligations relating to reasonable security safeguards and personal-data breaches.

19. Employee & Service Provider Access

Access to customer information should be limited to employees, contractors and service providers who reasonably require such information to perform their assigned functions.

Travokash may require relevant personnel and service providers to maintain confidentiality and appropriate security controls.

20. Changes to Privacy Policy

Travokash may update this Privacy Policy from time to time to reflect:

• Changes in services
• Changes in technology
• Changes in business practices
• Changes in applicable law
• Regulatory requirements

The updated version will be published on this website with a revised “Last Updated” date.

21. Grievance & Privacy Contact

For privacy-related questions, requests, complaints or concerns:

Travokash Private Limited
📧 hello@travokash.com
📞 8076016565
🌐 www.travokash.com

Please include sufficient information to identify the relevant account, booking or request.

22. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Subject to applicable mandatory law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts at Delhi, India.

23. Customer Acknowledgement

By using the Travokash website, submitting an enquiry, requesting a quotation, making a booking or voluntarily providing information to Travokash, the customer acknowledges that they have had an opportunity to review this Privacy Policy.

Where consent is legally required, Travokash will seek consent through an appropriate mechanism rather than treating this Privacy Policy itself as a substitute for legally required consent.