Booking Policy
1. Introduction
This Booking Policy (“Policy”) governs the booking and reservation of travel-related services provided, facilitated or arranged by Travokash Private Limited (“Travokash”, “Company”, “we”, “us” or “our”).
By making a booking through Travokash, the customer (“Customer”, “you” or “your”) acknowledges that they have read, understood and agreed to this Booking Policy, along with the applicable Terms & Conditions, Payment Policy, Cancellation Policy, Refund Policy, Privacy Policy and other applicable service-specific terms.
2. Services Covered
This Booking Policy may apply to bookings and reservations including:
- Domestic Tour Packages
- International Tour Packages
- Holiday Packages
- Honeymoon Packages
- Group Tours & Fixed Departures
- Flight Bookings
- Hotel & Resort Bookings
- Visa Assistance
- Travel Insurance
- Airport Transfers
- Sightseeing & Activities
- Corporate Travel & MICE
- India Inbound Tourism
- Medical Tourism travel arrangements
- Other travel-related services offered through Travokash
Specific terms may vary depending on the service provider, destination, package, airline, hotel, tour operator, insurer or other third-party supplier.
3. Booking Request
A booking request may be submitted through the Travokash website, telephone, WhatsApp, email, sales representative or other authorized communication channel.
Submission of a booking request does not automatically constitute a confirmed booking.
A booking shall be considered confirmed only after:
- Required customer information has been received;
- Applicable payment or advance payment has been received and successfully processed;
- Availability has been confirmed by the relevant service provider; and
- Travokash has issued a booking confirmation, invoice, voucher, ticket or other applicable confirmation document.
4. Customer Information
The Customer is responsible for providing accurate and complete information required for the booking.
Depending on the service, this may include:
- Full name as per passport/official travel document
- Date of birth
- Gender
- Nationality
- Passport details
- Contact number
- Email address
- Travel dates
- Passenger details
- Hotel requirements
- Visa-related information
- Emergency contact details, where applicable
Travokash shall not be responsible for losses, penalties, denied boarding, booking errors or additional charges arising from incorrect, incomplete or misleading information supplied by the Customer.
5. Name and Passenger Details
Customers must carefully verify all passenger names and travel details before confirming a booking.
Airlines, hotels, visa authorities and other suppliers may impose restrictions or charges for amendments, name corrections or cancellations.
Any applicable correction, amendment or reissue charges may be payable by the Customer.
6. Availability
All travel services are subject to availability at the time of booking.
Availability displayed on the website, received through a quotation or communicated by a representative may change before final confirmation.
Travokash does not guarantee availability until the booking has been confirmed by the relevant supplier.
7. Pricing
Travel prices may change due to:
- Supplier pricing
- Airline fares
- Hotel rates
- Taxes and government charges
- Foreign exchange fluctuations
- Seasonal demand
- Availability
- Fuel surcharges
- Destination-specific charges
- Other applicable supplier or regulatory charges
The final payable amount shall be the amount communicated in the applicable invoice, payment request or confirmed booking documentation.
Unless specifically stated otherwise, quotations are subject to availability and may have a limited validity period.
8. Payment and Booking Confirmation
The Customer may be required to make:
- Full payment;
- Advance payment;
- Deposit; or
- Other payment as specified for the particular booking.
A booking will not be treated as confirmed merely because a quotation has been issued.
Where an advance payment is accepted, the remaining balance must be paid within the timeline specified by Travokash or the relevant supplier.
Failure to make the balance payment within the applicable deadline may result in cancellation, loss of availability or additional charges.
9. Booking Documents
Depending on the booking, Travokash may issue:
- Booking confirmation
- Invoice
- Hotel voucher
- Flight ticket/e-ticket
- Tour itinerary
- Transfer voucher
- Activity voucher
- Insurance document
- Other relevant travel documents
Customers should carefully review all documents immediately after receiving them and notify Travokash of any apparent error as soon as possible.
10. Flight Bookings
Flight bookings are subject to the applicable airline's fare rules and conditions.
These may include restrictions relating to:
- Cancellation
- Refunds
- Date changes
- Name corrections
- No-show
- Baggage
- Seat selection
- Check-in
- Fare differences
- Reissue charges
Travokash acts as a travel service intermediary where applicable and does not control airline schedules, operational decisions, delays, cancellations or disruptions.
The airline's applicable terms and conditions shall also apply.
11. Hotel Bookings
Hotel bookings are subject to the property's availability and booking conditions.
Room category, occupancy, meal plan, check-in/check-out time, cancellation terms, taxes, deposits and other conditions may vary by property.
Hotels may require a security deposit, identification document or additional payment at check-in.
Such requirements are generally determined by the hotel and may change without prior notice.
12. Tour Packages
Tour packages may contain different combinations of:
- Accommodation
- Transportation
- Flights
- Transfers
- Meals
- Sightseeing
- Activities
- Tour guides
- Visa assistance
- Travel insurance
The exact inclusions and exclusions applicable to a package shall be those stated in the relevant quotation, itinerary, invoice or booking confirmation.
13. Visa Assistance
Where Travokash provides visa assistance, the service generally relates to documentation guidance, application coordination or submission assistance, as applicable.
Visa approval is not guaranteed.
Visa decisions are made by the relevant embassy, consulate, immigration authority or government authority.
Visa fees, service fees and other applicable charges may be non-refundable depending on the applicable terms.
The Customer remains responsible for providing genuine, accurate and complete documents.
14. Travel Insurance
Where travel insurance is purchased or arranged, coverage shall be governed by the applicable insurance policy issued by the relevant insurer.
Travokash does not determine insurance claims or coverage decisions unless expressly authorized under a separate arrangement.
Customers should carefully review the insurance policy, exclusions, coverage limits and claim procedures.
15. Easy EMI / Finance Bookings
Where a booking is financed through an EMI or financing facility:
- EMI approval is subject to the applicable finance partner's eligibility criteria.
- Travokash does not guarantee finance approval.
- Interest, processing fees, documentation charges and other applicable charges may apply.
- Finance terms are governed by the agreement between the Customer and the relevant finance provider.
- Booking confirmation may be subject to successful finance/payment confirmation.
The Customer must review the applicable finance provider's terms before accepting the facility.
16. Amendments
Requests for changes to a confirmed booking may be subject to:
- Supplier approval;
- Availability;
- Fare/rate difference;
- Amendment fees;
- Reissue charges;
- Administrative/service charges; and
- Applicable taxes.
No amendment shall be considered confirmed until Travokash provides written confirmation.
17. Cancellation
Cancellation of a booking shall be governed by the applicable Travokash Cancellation Policy and the cancellation rules of the relevant supplier.
Different services may have different cancellation conditions.
Some bookings may be:
- Fully refundable;
- Partially refundable;
- Non-refundable; or
- Refundable subject to supplier deductions.
Customers should review the applicable cancellation conditions before confirming their booking.
18. Refunds
Refunds shall be processed in accordance with the applicable Refund Policy, booking conditions and supplier rules.
Where a refund depends on an airline, hotel, tour operator, insurer, payment provider or other third party, the processing timeline may depend upon the receipt and confirmation of the refund from that third party.
Travokash shall not be responsible for delays caused solely by third-party processing where Travokash has appropriately initiated or followed up on the applicable refund request.
19. No-Show
If a Customer fails to use a booked service without cancelling it in accordance with the applicable cancellation terms, the booking may be treated as a no-show.
No-show charges or complete forfeiture of the booking amount may apply depending on the supplier's terms.
20. Travel Documents
Customers are responsible for ensuring that they possess valid and appropriate travel documents, including where applicable:
- Passport
- Visa
- Travel insurance
- Identification documents
- Entry permits
- Health-related travel documents
- Other destination-specific documents
Travokash may provide assistance or information but cannot guarantee admission into a country or destination.
21. Supplier Terms
Travel services may be provided by independent third-party suppliers.
Such suppliers may have their own:
- Terms & Conditions
- Cancellation rules
- Refund rules
- Check-in requirements
- Baggage rules
- Amendment charges
- No-show policies
- Safety requirements
- Operational restrictions
The Customer agrees to comply with the applicable supplier terms.
22. Force Majeure and Travel Disruptions
Travokash shall not be responsible for delays, cancellations, disruptions or inability to provide services caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government restrictions
- War or civil unrest
- Strikes
- Pandemics or public health emergencies
- Airport closures
- Airline operational disruptions
- Government or immigration decisions
- Acts of terrorism
- Other extraordinary circumstances
Available remedies shall be subject to the applicable supplier and legal terms.
23. Customer Verification
Travokash may request additional information or documentation where reasonably necessary for:
- Booking verification;
- Payment verification;
- Fraud prevention;
- Identity verification;
- Finance/EMI processing;
- Visa assistance; or
- Compliance requirements.
Travokash may decline or hold a booking where required information cannot reasonably be verified.
24. Fraudulent Transactions
Travokash reserves the right to investigate transactions that appear suspicious, unauthorized, fraudulent or inconsistent with the information provided.
Where necessary, a booking may be placed on hold or cancelled subject to applicable law and supplier/payment-provider rules.
25. Communication
By making a booking or enquiry, the Customer may receive necessary service-related communications through email, telephone, SMS, WhatsApp or other communication channels provided by the Customer.
Such communications may include:
- Booking confirmations
- Payment reminders
- Travel updates
- Documentation requests
- Cancellation information
- Refund updates
- Customer support communications
Marketing communications, where applicable, will be handled in accordance with applicable law and the Company's Privacy Policy.
26. Customer Responsibility
The Customer is responsible for:
- Checking booking details;
- Making payments within the applicable deadlines;
- Providing accurate information;
- Maintaining valid travel documents;
- Following airline/hotel/supplier rules;
- Arriving at required check-in points on time;
- Checking destination entry requirements;
- Reviewing all booking documents.
27. Policy Interpretation
In case of any inconsistency between this Booking Policy and a specific supplier's booking terms, the applicable supplier terms may govern the particular service to the extent applicable.
Specific terms mentioned in the Customer's quotation, invoice, ticket, voucher or booking confirmation may also apply.
28. Policy Updates
Travokash reserves the right to modify, update or amend this Booking Policy from time to time.
The updated version shall be published on the Travokash website with the applicable effective date.
29. Contact Us
Travokash Private Limited
Website: www.travokash.com
Email: hello@travokash.com
Customer Support / WhatsApp: 8076016565
Address: B-77, Kalka Tower, Post Office Street, Shakarpur, Delhi – 110092, India