Travokash 05D 04N Beyond The Clouds: Ladakh Adventure

• INCLUSIONS

The services, facilities and components specifically mentioned under the “Inclusions” section of the quotation, itinerary, booking confirmation, invoice or package document issued by Travokash Private Limited (“Travokash”) shall form part of the agreed travel services.
Unless expressly stated otherwise in writing, the following shall apply:
AccommodationHotel/resort accommodation shall be provided only as specifically mentioned in the confirmed itinerary, including hotel category, room type, meal plan and number of nights.TransportationAirport transfers, intercity transfers, sightseeing transportation or other transportation services shall be included only where expressly mentioned in the confirmed itinerary.FlightsAir tickets shall be included only where specifically mentioned and confirmed in writing. Airline baggage allowance, seat selection, meals, cancellation/change charges and other airline-specific facilities shall remain subject to the applicable airline fare rules.Sightseeing & Activities
Sightseeing, excursions, entrance tickets and activities shall be included only to the extent specifically mentioned in the final itinerary/booking confirmation.Meals Meals shall be provided strictly according to the meal plan mentioned in the confirmed booking. Any meal, beverage or special dietary requirement not expressly included shall be chargeable separately.Visa AssistanceWhere visa assistance is included, Travokash shall provide assistance/documentation support as applicable. Visa approval is solely subject to the decision of the relevant embassy, consulate or immigration authority.Travel InsuranceTravel insurance shall be considered included only where specifically mentioned and separately confirmed in the booking documents.Other Services Any additional service shall be considered part of the package only if it is expressly mentioned in the written quotation, invoice, itinerary or booking confirmation issued by Travokash.

EXCLUSIONS
Unless specifically mentioned as included in writing, the following shall not form part of the package price:

• Passport charges and passport-related expenses.
• Visa fees, immigration fees, embassy/consular charges and government charges.
• Travel insurance premiums or claim-related expenses.
• Airline seat selection, excess baggage, meals or ancillary services.
• Personal expenses including laundry, telephone calls, minibar, room service and shopping.
• Food and beverages not specifically included in the itinerary.
• Hotel security deposits, incidental deposits or charges payable directly to the hotel.
• Optional sightseeing, activities, excursions and experiences.
• Any expenses arising due to flight delays, cancellations, missed connections or schedule changes, subject to the applicable airline/supplier terms.
• Expenses caused by personal negligence, misconduct, failure to follow instructions or failure to comply with applicable travel requirements.
• Expenses arising from loss, theft or damage of personal belongings.
• Medical expenses, hospitalisation or treatment expenses unless expressly covered under a valid insurance policy or specifically contracted service.
• Immigration penalties, deportation expenses, overstaying charges or expenses arising from violation of local laws.
• Expenses arising because of incorrect, incomplete or invalid information/documents supplied by the traveller.
• Any increase in taxes, government levies, fuel surcharge, airline surcharge, exchange-rate variation or supplier-imposed charges occurring after quotation, subject to applicable booking terms.
• Any service or facility not expressly mentioned in the final confirmed itinerary/invoice.

• Booking & Payment Confirmation

A booking shall be considered confirmed only upon receipt of the applicable payment and issuance of written confirmation by Travokash Private Limited (“Travokash”), subject to availability and supplier confirmation.
Submission of an enquiry, quotation or provisional itinerary shall not constitute a confirmed booking or reservation.
2. Advance Payment
The customer shall be required to pay the advance amount specified in the quotation, invoice or booking confirmation. The applicable advance percentage/amount may vary depending upon the destination, travel dates, supplier terms, airline, hotel, visa requirements and nature of services booked.
3. Balance Payment
The remaining balance amount must be paid within the due date specified in the invoice or booking confirmation.
Travokash may require full payment before the commencement of travel or before issuance/confirmation of certain services where required by the relevant supplier.
4. Payment Due Dates
Failure to make payment within the stipulated due date may result in:
Cancellation of provisional reservations;Loss of applicable promotional fares or rates;Repricing of flights, hotels or other services;Cancellation charges as applicable;Supplier-imposed penalties or charges; and/orNon-availability of the originally quoted services.
Any additional amount arising due to delayed payment shall be payable by the customer, subject to applicable terms and law.
5. Payment Methods
Payments may be made through the payment methods made available by Travokash, including applicable bank transfer, payment gateway, card, EMI or other approved payment modes.
A payment shall be treated as received only after successful confirmation/realisation of the payment through the applicable payment channel.
6. Payment Gateway / Bank / EMI Charges
Where applicable, payment gateway charges, banking charges, EMI processing charges, financing charges, convenience charges, taxes or other transaction-related charges shall be payable in accordance with the applicable transaction terms and shall be communicated to the customer wherever required.
For EMI/financing transactions, the approval, tenure, interest, processing fee, eligibility and other financing terms are subject to the respective financing partner's policies and approval.
7. EMI / Financing Bookings
Where the customer chooses an EMI or financing option, the travel booking shall remain subject to successful completion and confirmation of the applicable financing/payment process.
Travokash does not guarantee approval of any loan, EMI or financing facility.
Any financing agreement entered into by the customer with a bank, NBFC, financing company or other financing provider shall be governed by the terms of that respective provider.
8. Pricing & Repricing
All prices quoted by Travokash are based on the availability and rates prevailing at the time of quotation and shall remain subject to the validity period specified in the quotation.
Airfares, hotel rates, taxes, government charges, exchange-rate fluctuations, fuel surcharges and supplier charges may change before final confirmation.
Accordingly, a quotation does not constitute a price guarantee unless expressly confirmed in writing.
9. Taxes & Government Charges
Applicable GST, government taxes, levies, visa fees, airport charges, tourism taxes, local taxes and other statutory charges shall be payable as applicable and as specified in the quotation/invoice.
Any statutory increase or newly imposed charge after confirmation may be payable by the customer where applicable.
10. Third-Party Supplier Payments
Certain travel services may require Travokash to make advance or full payments to airlines, hotels, transport operators, visa service providers, activity providers or other suppliers.
Once such payments have been made, refunds, cancellations or amendments shall remain subject to the applicable supplier's terms and conditions, in addition to Travokash's applicable booking terms.
11. Payment Proof
The customer shall retain the payment receipt/transaction reference issued through the applicable payment channel.
In case of any payment discrepancy, the customer may be required to provide the relevant transaction reference, payment confirmation or bank statement for verification.
12. Failed / Reversed / Chargeback Transactions
If a payment is unsuccessful, reversed, disputed, charged back or otherwise not received by Travokash, the corresponding amount shall remain payable until the transaction is successfully settled or otherwise resolved.
Where a chargeback or payment dispute results in costs, penalties or supplier losses, Travokash may seek recovery of amounts actually payable, subject to applicable law.
13. Booking Documents
The customer is responsible for reviewing the quotation, invoice, itinerary, payment schedule and booking confirmation before making payment.
Payment of the booking amount shall constitute acknowledgement that the customer has reviewed the applicable booking details and terms, subject to rights available under applicable law.
14. No Verbal Modification
Any modification to the payment schedule, amount, waiver, discount or other commercial arrangement shall be valid only when confirmed by Travokash in writing by an authorised representative.
15. Outstanding Amount
Travokash reserves the right, subject to applicable law and the applicable booking terms, to withhold issuance/release of documents or services where an amount remains outstanding beyond the agreed payment deadline.
16. Specific Booking Terms
Where the invoice, quotation, itinerary or supplier confirmation specifies a different payment schedule or specific payment condition, the specific written condition applicable to that booking shall prevail over the general payment policy, subject to applicable law.
17. Customer Acknowledgement
“I/We acknowledge that I/we have reviewed the applicable quotation, invoice, payment schedule and booking terms and understand that the booking is subject to timely payment, availability and the applicable terms of the relevant service providers.”

• General Cancellation Condition
• Any cancellation request must be submitted to Travokash Private Limited (“Travokash”) in writing through the authorised communication channel. Cancellation shall be considered effective only after written acknowledgement/confirmation by Travokash.

A verbal request, message to an unauthorised person, or failure to travel shall not by itself constitute a confirmed cancellation.
2. Cancellation ChargesCancellation charges shall be determined based on:
The date on which the cancellation request is received;The applicable cancellation policy of the airline, hotel, transport provider, tour operator or other supplier;Destination and travel dates;Type of fare/rate booked;Whether the service is refundable, partially refundable or non-refundable; andAny applicable government, visa, payment gateway, financing or other charges.
The specific cancellation terms communicated in the quotation, invoice, itinerary or booking confirmation shall apply to that booking, subject to applicable law.
3. Supplier Cancellation RulesTravel services are frequently provided by independent third-party suppliers. Where a supplier imposes cancellation charges or retains an amount under its applicable terms, Travokash may deduct the actual applicable supplier charges from any amount otherwise refundable to the customer, subject to applicable law.
4. Non-Refundable ServicesCertain services may be wholly or partially non-refundable, including, where applicable:
Non-refundable airline fares;Promotional/special fares;Non-refundable hotel reservations;Visa/application fees;Travel insurance premiums where the insurer's terms do not permit refund;Certain activity/event tickets;Processing or service charges where expressly disclosed;Supplier deposits;Financing/EMI-related charges; andAny other component expressly identified as non-refundable before booking.
5. Cancellation After Booking ConfirmationOnce a booking has been confirmed and payment has been made, cancellation shall be subject to the cancellation terms applicable to the particular services purchased.
A refund shall not automatically equal the amount originally paid.
The refundable amount, if any, shall be calculated after deducting applicable cancellation charges and other amounts permitted under the applicable booking/supplier terms.
6. Cancellation Close to DepartureCancellation made shortly before the scheduled travel date may result in higher cancellation charges or complete loss of the applicable booking amount depending upon the supplier's rules.
Where the supplier's policy provides for 100% cancellation charges, no supplier refund may be available.
7. No-ShowIf the customer fails to appear for a flight, hotel check-in, transfer, sightseeing service, activity or other confirmed service without cancelling in accordance with the applicable cancellation procedure, the booking may be treated as a No-Show.
No-show bookings may be non-refundable and/or subject to applicable supplier charges.
8. Partial CancellationWhere only part of a booking is cancelled, the refund shall be calculated only in respect of the cancelled component and shall remain subject to the applicable supplier terms.
Cancellation of one component does not automatically cancel the remaining components.
9. Modification vs CancellationA request to change travel dates, passenger details, hotel, flight, itinerary or other booking component may be treated as an amendment/rebooking rather than a cancellation.
Such amendment may be subject to fare difference, supplier amendment charges, taxes, service charges and availability.
10. Visa Rejection / DelayVisa fees, application fees and other charges paid to an embassy, consulate, government authority or visa service provider may be non-refundable, regardless of whether the visa is approved, refused or delayed, subject to the applicable authority/provider's rules.
Visa approval or issuance is outside Travokash's control.
11. Airline Cancellation / Schedule ChangesWhere an airline cancels, reschedules or materially changes a flight, the applicable airline's rules and available remedies shall apply.
Travokash may assist the customer with rebooking, refund or alternative arrangements where available, but the final availability and applicable conditions remain subject to the airline and relevant supplier.
12. Force Majeure / Unavoidable EventsWhere cancellation or disruption occurs due to circumstances beyond the reasonable control of Travokash, including natural disasters, war, civil unrest, government restrictions, epidemics/pandemics, strikes, severe weather, border restrictions, airline disruption or other extraordinary events, the applicable supplier, airline, hotel, insurer or authority terms shall apply.
Travokash shall provide reasonable assistance in coordinating available alternatives or refunds, subject to amounts actually recoverable from the relevant suppliers and applicable law.
13. Refund CalculationWhere a refund is applicable, the refundable amount may be calculated as:
Amount Received – Applicable Cancellation Charges – Non-Refundable Components – Applicable Charges/Deductions = Net Refund
The exact calculation shall depend upon the confirmed booking and applicable supplier terms.
14. Refund ProcessingApproved refunds shall generally be processed after Travokash receives/settles the corresponding refundable amount from the relevant supplier/payment partner, where applicable.
The processing timeline may therefore depend upon the airline, hotel, supplier, payment gateway, bank or financing partner.
15. Refund MethodWhere permitted, refunds shall normally be processed through the original payment method or another method agreed/required by the applicable payment provider.
Travokash shall not be responsible for delays attributable solely to banks, payment gateways, suppliers, airlines or other third parties.
16. EMI / Financing BookingsCancellation of a travel booking financed through an EMI/financing provider does not automatically cancel or extinguish the customer's separate financing obligations.
Any reversal, refund, interest, processing fee or adjustment shall be subject to the terms of the respective financing provider and applicable law.
17. Special Promotional PackagesPromotional, discounted, group, charter, fixed-departure or specially negotiated packages may have special cancellation and refund conditions.
Such conditions shall be communicated in the applicable quotation/booking documents and shall apply to that booking, subject to applicable law.
18. Cancellation by Travokash / SupplierIf Travokash or a supplier is required to cancel a service, Travokash shall communicate the available options to the customer and, where applicable, assist with an alternative arrangement or refund in accordance with the applicable supplier terms and applicable law.
19. Customer's ResponsibilityThe customer is responsible for reviewing the cancellation conditions applicable to the booking before making payment and for submitting cancellation requests within the applicable timelines.
20. Specific Booking Terms PrevailThe cancellation and refund conditions specifically mentioned in the quotation, invoice, itinerary, booking confirmation or supplier confirmation for a particular booking shall prevail over this general policy to the extent of any difference, subject to applicable law.
21. No Waiver of Statutory RightsNothing in this policy is intended to exclude or restrict any statutory right or remedy available to the customer under applicable law. If any provision is found to be unenforceable, the remaining provisions shall continue to apply to the extent legally permissible.
CUSTOMER ACKNOWLEDGEMENT
“I/We confirm that I/we have reviewed the applicable cancellation and refund conditions before making the booking and understand that cancellation charges and refund eligibility may vary depending upon the services booked and the applicable supplier terms.”